Yes. We will both need to mutually sign a contract that defines terms of service, scope, expectations and the way your project is managed. These can be complex technology projects and it's critical that everyone be on the same page so that we can achieve your business goals.
Yes. You will be charged a one-time design and setup fee for your site. Depending on the scope of agreed work, this amount can vary between $400 and $1900, with the average being around $1K. We will give you an individualized quote on this fee, so you will know exactly what you will be spending.
Yes. If you are experienced with building on Wordpress and Breakdance page builder or want to use our platform to build your own site, we can waive the initial setup fee. We will need to negotiate how we will support you, which will most likely result in you needing to purchase a premium annual support license.
Yes. Since we are managing the hard parts of your site such as hosting, support, security, updates, etc. you have to be on one of these plans to cover the ongoing costs of keeping your online store up, secure, and healthy
No. The managed care plans only cover the ongoing expense of keeping your site secure, updated and healthy so you can continue to sell online and at your store. We also charge a design/setup fee to set your site up. This is a one time charge that is mentioned in the pricing tables below. The only scenario where we would not charge this design/setup fee is if you wanted to set up your Breakdance, WooComerce store yourself.
Yes, you do! This is where we a different than Shopify or Barn2Door. You have the option of buying out your site outright, so if you ever wanted to switch to a different provider, you haven't lost all of your hard work. The buyout fee will depend on how long you have been a customer. It goes down each year. After 4 years, we would not charge you any buyout fee. Any customer that wishes to own their site, will have to sign a release acknowledgement before the site is released.
Please note, even if you "buy out" your site, you will still need to pay for hosting, and the premium plugins (Point of Sale, Order Pickup/Delivery to the companies that make those plugins), whether it's on our platform or your own.
Standard support is during the business hours of Monday-Friday from 9a-5p.
Premium support are for those customers that would like a prioritized response time and communication. Support will be given seven days a week.
We use the Breakdance page builder. It's fast, designed for good performance, mobile responsive and has all the tools you need. It reduces the need for extra plugins to provide contact forms, website search bars, etc. thus reducing having a bloated and sluggish site. It is built for speed. If you have specific needs to use a different page builder, we will need to give you a custom quote and discuss the risks vs. the benefits. Also, if you plan on having more than 5K items in your product catalog, let us know.
We design from templates. Why? To keep your cost low and get you launched as soon as possible. Many agencies take this approach now to streamline the approach and to keep costs from going into the tens of thousands. There is no need to reinvent the wheel.
We use Breakdance templates, and there are many to choose from and we can customize the look, fonts, color, design elements to give you a look that you want. Before we sign a contract, we will agree on the template that you want to use and how you want to design it. The less we have to modify, the less your setup fee will be.
We will design your store for you and help get you going with the template, colors, and design elements that you chose.
We will setup all initial settings to get you operational, such as WooCommerce settings, Point of Sale basic setup etc.
You will be responsible for making any content changes after the initial setup. This includes: Page content, WooCommerce Products, Order Management, additional Point of Sale Outlets etc.
